Delivery & Collections

1.         Delivery & Collections

1.1.    We aim to deliver to all customers within 10 working days of receiving your order into our warehouse from the manufacturer.

1.2.    Deliveries are to within mainland England and Wales. If you require a delivery to Scotland, Northern Ireland, Isle of Man, Jersey or Guernsey this will attract an additional charge.

1.3.    We offer free delivery for all orders over £300.00 to most UK mainland addresses.

1.4.    Delivery charges to UK mainland addresses for orders under £300.00 depend on the size and weight of the items ordered:

1.4.1.         £6.95 for parcels

1.4.2.         £50.00 for items requiring a pallet

1.5.    Please note that these charges exclude the Scottish Isles and Highlands and specific postcodes advised by our carriage companies. If you place an order for delivery to an affected postcode, we will contact you before shipping your goods and you can decide whether or not to proceed. Alternatively, you can contact our Customer Service team in advance with full delivery details for a postage quotation.

1.6.    We do not deliver to Europe, USA and the Rest of the World but we do offer a service where overseas customers may arrange their own transportation of goods from our warehouse.

1.7.    Deliveries are between Monday and Friday and will be an all-day appointment. Delivery can be on a Saturday but will incur extra charges.

1.8.    Delivery will be by Pallet Courier, our own Delivery Team, or a Parcel Delivery Company.

1.9.    In all cases your delivery will need to be physically signed for, otherwise the delivery will be aborted and a minimum aborted delivery and re-delivery charge of £50 will be incurred, along with carriage costs.

1.10.                              The Customer must open and inspect goods immediately upon receipt in the presence of the delivery driver. The Company will accept no responsibility for damage or missing goods after the driver has left. Once goods are signed for, they are deemed the responsibility of the Customer.

1.11.                              PALLET COURIER DELIVERY

1.11.1.   Where your Order is oversize or overweight, the Company may use a pallet courier to deliver your purchase. Your purchase will be put on a pallet and the delivery courier will use a pallet truck to get it off their vehicle and to you.

1.11.2.   If there are any accessibility issues (such as, but not limited to: stairs, gravel, obstructions, etc.) that will limit or hinder the delivery, this may result in the Order being delivered as a kerb side delivery.

1.11.3.   While the driver is still on site, the Customer should check the packaging for any substantial damage (rips, large holes, damaged packaging, etc.). If any damage is visible, it is the responsibility of the Customer to contact the Company before the driver leaves as your Order may need to be refused and returned to the Company.

1.12.                              COMPANIES OWN DELIVERY TEAM

1.12.1.   The Company deliver to certain postcodes with our own delivery team.

1.12.2.   The Company will contact you to schedule a delivery date upon receipt of the Order being received to our warehouse. 

1.12.3.   The Companies Own Delivery Team will contact you on the scheduled delivery day to advise you of an estimated delivery time.

1.12.4.   Your Order will be delivered to the front of your property outside and will not enter your property.

1.12.5.   If there are any accessibility issues (such as, but not limited to: stairs, gravel, obstructions, etc.) that will limit or hinder the delivery, this may result in the Order being delivered as a kerb side delivery.

1.12.6.   While the driver is still on site, the Customer should unwrap the Order and check that the goods are in acceptable condition. Any issues whatsoever must be reported by the Customer to the Companies delivery team or to the Company directly.

1.13.                              Parcel Delivery Company

1.13.1.   A Parcel Delivery Company may be used to deliver your Order. This is an all day service and is a doorstep delivery.

1.14.                              Collections

1.14.1.   For Customers who are able to visit our showroom in Lancing, we offer a collection service between 0900 and 1600 hours on any working day Monday through Friday, and by appointment only on Saturday mornings.

1.14.2.   We require 2 working day’s notice in advance of your arrival.

1.14.3.   Customers should ensure that they arrive with appropriate manpower and an appropriate vehicle for the weight and size of their Order.

1.14.4.   Our warehouse team may be able to assist you load your vehicle but cannot be held responsible for any damage or breakages to your Order or vehicle whilst assisting you. If assistance is required, the Customer should ensure that there is somebody at the warehouse that is able to help.

1.14.5.   At the point of collection, it is the Customer’s responsibility to inspect the goods before they leave the Company’s premises. No claims for loss or damage will be entertained after the goods have left the Companies property.