Delivery & Collections

Whether you’re ordering something for your garden or a new fireplace for your home, please check the delivery information below before placing your order.

Standard delivery is to outside your property. Charcoal carries a separate delivery charge of £3.95 per bag.

For full purchase terms, please see our Terms & Conditions.

Delivery charges

Outdoor living

• Free standard delivery on qualifying outdoor living orders of £50 or more to eligible addresses, excluding bags of charcoal.
• £3.95 standard delivery on qualifying outdoor living orders below £50.
• Product-specific delivery restrictions and postcode surcharges may apply.

Charcoal

Delivery is £3.95 per bag of charcoal, regardless of your total order value.

Bags of charcoal are excluded from free-delivery offers, including when purchased alongside other products that qualify for free delivery.

Number of bagsCharcoal delivery charge1 bag£3.952 bags£7.903 bags£11.854 bags£15.80

When you order charcoal with other products, the charcoal delivery charge is added to any applicable delivery charge for those products. If the other products qualify for free delivery, you will still pay the charcoal delivery charge.

Fires and fireplaces

• Free standard delivery on qualifying orders over £400 to eligible addresses.
• For orders of £400 or less, standard delivery is £3.95 for parcels or £50 for items requiring pallet delivery.
• Products advertised as collection only are excluded from delivery.

Your total delivery charge is shown at checkout before payment. Additional charges or restrictions may apply to certain products and destinations.

Where we deliver

Our standard delivery area is mainland England and Wales.

Deliveries to Scotland, Northern Ireland, the Isle of Man, Jersey and Guernsey are subject to availability and additional charges. Certain destinations, including the Scottish Highlands and islands, may have further restrictions.

Some products are available for UK mainland delivery only. Please check the individual product page and the delivery options available at checkout.

If no delivery option is available for your address, contact us before ordering so we can confirm whether delivery is possible and provide a quotation.

We do not offer international delivery beyond the destinations listed above. Customers wishing to arrange their own onward transport should contact us before placing an order.

Delivery times

Delivery times depend on the product and its availability. Please check the product page for any stated lead time.

For items ordered from a manufacturer, we aim to deliver within 10 working days of the goods arriving at our warehouse. This is in addition to any manufacturer lead time; it does not mean every order will arrive within 10 working days of purchase.

Deliveries normally take place Monday to Friday. Courier deliveries may arrive at any time during the working day unless a more specific service has been agreed.

Saturday delivery may be available at an additional cost. Please contact us before ordering if you require this service.

Please wait until your goods have arrived and been checked before booking installation or other work.

Standard delivery: outside your property

Standard delivery is to an accessible point outside your property, usually the doorstep, kerbside or driveway, depending on the delivery method.

Standard delivery does not include carrying goods into your home, garage or outbuilding, or moving them to your room of choice.

For large or heavy items, please arrange enough help to move your order safely from the delivery point into your property.

Tell us about any access restrictions before delivery, including:

• Steps, stairs or steep slopes.
• Gravel, grass or uneven surfaces.
• Narrow roads, gates or driveways.
• Parking restrictions or limited access for large vehicles.

Where access is restricted, the driver may need to deliver to the nearest safe, accessible point. If you are unsure whether your property is suitable, please contact us before ordering.

Local in-home delivery

For selected local addresses, our own delivery team may be able to provide an in-home delivery service by prior arrangement.

The additional charges are:

• One-person in-home delivery: £40 including VAT.
• Two-person in-home delivery: £80 including VAT.

These charges are in addition to any applicable standard delivery charge.

Availability depends on your address, the size and weight of the goods, and access to the property. We will confirm the appropriate service and cost before booking.

In-home delivery must be agreed in advance. It cannot be assumed or requested as part of a standard courier delivery. Delivery does not include installation unless separately agreed.

How your order will arrive

Parcel courier

Smaller items are normally sent by parcel courier for doorstep delivery. Please follow any tracking information or delivery instructions provided for your order.

Pallet courier

Large or heavy items may arrive on a pallet. The driver will unload the pallet and use a pallet truck to move it to a safe, accessible delivery point.

Pallet trucks require a firm, reasonably level surface and cannot travel over gravel, grass or steps. Depending on access, delivery may be to the kerbside only.

Please arrange suitable help and equipment to move the goods from the delivery point.

Greenfield Services delivery team

For certain postcodes, we may deliver using our own team.

We will contact you to arrange a delivery date and provide an estimated arrival time on the day where possible.

Delivery is outside the property unless an in-home service has been booked and confirmed in advance.

Being available for delivery

Please ensure someone is available to receive your order and sign where required, particularly for pallet deliveries and deliveries arranged with our own team.

If you cannot attend an agreed delivery, contact us as soon as possible.

If delivery fails because nobody is available at an agreed appointment, or because access restrictions were not disclosed, a reasonable redelivery charge may apply. We will explain any charge before arranging another delivery. Charges depend on the delivery method and the costs incurred.

Checking your delivery

Please check your order as soon as reasonably possible after it arrives.

Where practical, while the driver is present:

• Check that the number of packages matches the delivery paperwork.
• Look for visible damage to the packaging or goods.
• Ask for any visible damage or missing packages to be noted on the delivery record.
• Take photographs and contact us promptly if anything appears wrong.

If you discover damage or missing items after unpacking, please email orders@greenfieldservices.com with your order number, a description of the issue and photographs where possible. Retain the packaging while we investigate.

Signing for a delivery does not remove your statutory rights or prevent you from reporting damage discovered later.

Collecting from our Lancing showroom

Collections are available from:

Greenfield Services
Unit 8 Quoin Estate
73 Marlborough Road
Lancing Business Park
West Sussex
BN15 8AD

Collection hours:

• Monday to Friday: 9am–4pm.
• Saturday mornings: by prior appointment only.

Please give us at least two working days’ notice and wait for confirmation that your order is ready before travelling.

Bring a suitable vehicle, enough people to lift the goods safely, and any protective materials or restraints needed for transport. Some fires, fireplaces and outdoor cooking products are particularly heavy or fragile.

Our team may be able to help with loading, subject to availability and safe handling. Please discuss any assistance you require when arranging collection.

Check your goods before leaving where practical. You are responsible for securing and transporting your purchase safely after collection. If you discover a problem later, please contact us promptly; your statutory rights are unaffected.

Before your delivery or collection

Please make sure you have:

• Checked the delivery service and charges for your order.
• Told us about any access restrictions.
• Arranged someone to receive the goods where required.
• Organised suitable help for moving large or heavy items.
• Booked any local in-home delivery service in advance.
• Waited for confirmation before travelling to collect an order.

Need help?

If you have questions about delivery charges, timings, access or collection, please contact us before placing your order.

Telephone: 01903 250400
Email: orders@greenfieldservices.com