Delivery & Collections
🚚📦 Please read carefully before your delivery or collection. Full terms and conditions are available here.
Delivery Times & Areas
Outdoor Living Items:
- FREE Delivery on all orders over £50
- £3.95 Delivery on all orders under £50
Fires and Fireplaces:
- FREE for all orders over £400
- Orders under £400 are charged as follows: £3.95 for parcels, £50.00 for pallet deliveries
- We aim to deliver your order within 10 working days of receiving it into our warehouse from the manufacturer.
- Deliveries are to mainland England and Wales.
- Deliveries to Scotland, Northern Ireland, Isle of Man, Jersey or Guernsey will incur an additional charge.
- Delivery to certain postcodes (e.g. Highlands, Scottish Isles) may carry surcharges.
- We currently do not deliver outside the UK but overseas customers may arrange their own transportation.
- Deliveries are Monday to Friday (all-day slots). Saturday deliveries are available at extra cost.
Important: Delivery is to Outside Only
- 🚨 Please note: No courier, delivery driver, or member of our delivery team will enter your property.
- Local delivery: If you require or request in-home delivery by one of the Greenfield Services Team (i.e., to your room of choice) prices go as follows: £40.00 inc VAT for ONE person delivery, £80.00 inc VAT for TWO person delivery.
- If you have any questions or queries about local, in-home deliveries, please contact us ahead of your order.
- All deliveries will be made to the front of your property, usually to the kerbside or driveway.
- Drivers are not permitted to carry goods into your home, garage, or any outbuilding.
- It is the customer’s responsibility to ensure there is someone on site to accept and move the goods as required.
- If there are access restrictions (e.g. stairs, gravel, narrow paths), the delivery may be made to the nearest accessible point.
Signing for & Inspecting Goods
- All deliveries must be signed for. If no one is present to sign, the delivery will be aborted and a minimum £50 re-delivery fee will apply.
- Inspect your goods immediately in the presence of the driver.
- Check the packaging carefully for any visible damage.
- Report any issues before the driver leaves.
- Once goods are signed for, responsibility passes to the customer.
Delivery Methods
Pallet Courier Deliveries
- Large or heavy orders will be delivered on a pallet.
- The driver will unload with a pallet truck to the kerbside or driveway.
- Accessibility issues may result in kerbside delivery only.
- Check the packaging carefully while the driver is still present and report any visible damage immediately.
Greenfield Services Delivery Team
- For certain postcodes, we may deliver using our own team.
- You will be contacted to arrange a delivery date and given an estimated time on the day of delivery.
- Your order will be delivered outside the property only.
- If there are accessibility issues, delivery may be kerbside only.
- Please unwrap and check your goods while the team is still present and report any issues straight away.
Parcel Delivery Company
- Small parcels will be delivered by a courier.
- This is an all-day, doorstep delivery service.
Collections from Our Showroom
- Collections can be made from our Lancing showroom between 09:00–16:00 Monday to Friday, and by appointment on Saturday mornings.
- We require at least 2 working days’ notice for collections.
- Please ensure you bring appropriate manpower and vehicle for your order.
- Our team may be able to assist with loading but cannot and will not accept responsibility for any damage during loading or transport.
- Customers must inspect goods at the point of collection. No claims for damage can be made after goods have left our premises.
Summary of Your Responsibilities
- Ensure someone is available to accept delivery.
- Provide clear, accessible delivery instructions in advance.
- Inspect goods immediately upon arrival.
- Understand that deliveries are outside only - our drivers cannot enter your property.
- Report any issues before the driver leaves.
Need help or have access concerns ahead of delivery? Contact us today:
